Frequently Asked Questions
You and your patients may have questions about accessing VYNDAMAX. Below are some frequently asked questions to help you learn about VyndaLink support.
How long will it take for my patients to receive the medication after I’ve prescribed it?
On average, it takes several weeks for a patient to receive VYNDAMAX after you have written the prescription. Depending on the patient’s case and individual circumstances, however, it may take longer, for example, in situations where the plan denies coverage and an appeal is filed. If you have questions about the status of your patient’s case throughout this process, please contact VyndaLink or a Pfizer Field Access Specialist.
How can my patients sign their portion of the VyndaLink Enrollment Form?
Please see the Patient e-Sign Guide on the Resources page. Patients can sign electronically via the e-Sign functionality on VyndaLink.com or, for patients enrolled via the Provider Portal, they can either sign electronically while in the office or afterwards via the email they will receive from the Portal.
Alternatively, patients may continue to sign the physical Enrollment Form if your office prefers to download the form and fax completed Enrollment Forms to 1-888-878-8474.
What steps do I take for a prior authorization (PA)?
After you have submitted a PA (including letter of medical necessity) to your patient’s insurer and received a determination, please notify VyndaLink so that we can continue to process your patient’s case. You can call VyndaLink with the insurer’s decision, fax the PA determination, or submit the documentation via the VyndaLink Provider Portal.
When a coverage determination is made, what do I need to do?
After you have submitted a PA to your patient’s insurer and you’ve received a determination, please send the documented decision to VyndaLink via fax or the VyndaLink Provider Portal, if you are registered. If you completed a verbal PA, please notify VyndaLink so we can continue to process your patient’s case.
What happens if my patient’s PA is denied?
If a PA is denied, please notify VyndaLink and share the denial. If you choose to file an appeal, VyndaLink can assist by explaining what information is required by the patient’s plan, but it is your responsibility to fill out and submit any appeal on the patient’s behalf.
Is financial assistance available for my patients?
VyndaLink can help identify financial support options for eligible patients. Patient out-of-pocket costs will vary depending on insurance coverage. Please see the Affordability page for more information on financial assistance.
Eligible commercially insured patients may pay as little as $0 per month through the VYNDAMAX Co-Pay Savings Program.* Click here to check your patient’s eligibility and enroll eligible commercially insured patients.
Limits, terms, and conditions apply. Patients are not eligible to use this card if they are enrolled in a state or federally funded insurance program, including but not limited to Medicare, Medicaid, TRICARE®, Veterans Affairs health care, a state prescription drug assistance program, or the Government Health Insurance Plan available in Puerto Rico. Patients may receive up to $60,000 in savings annually. The offer will be accepted only at participating pharmacies. This offer is not health insurance. No membership fees apply. Pfizer reserves the right to rescind, revoke, or amend this offer without notice. For any questions, please call 1-888-222-8475 or write: Pfizer, ATTN: Claims Processing Department, IQVIA, Inc. 77 Corporate Drive, Bridgewater, NJ 08807. Click here for full terms and conditions.
Which Specialty Pharmacies dispense?
How can I use the VyndaLink Provider Portal?
The VyndaLink Provider Portal is a secure online resource for healthcare providers to enroll new patients online and to track information about all enrolled patients. You can also send secure messages to VyndaLink or submit electronic PAs to your patients’ insurers through the Provider Portal. To get started, visit VyndaLinkPortal.com to register and set up your account. You can also schedule a demonstration of the portal with a Pfizer Field Access Specialist.
If you have already enrolled or have questions on how to use the Provider Portal, please review the VyndaLink Provider Portal Quick Reference Guide on the Resources page.
What is a VyndaLink Patient Support Navigator?
For patients who opt-in, VyndaLink Patient Support Navigators can help refer patients and caregivers to third-party organizations that provide social, educational, or other support resources.†
Some offerings are provided through third-party organizations that operate independently and are not controlled by Pfizer. Availability of patient support and eligibility requirements are determined solely by these organizations.
What is a Pfizer Field Access Specialist (FAS)?
A Pfizer Field Access Specialist, or FAS, is an additional point of contact to help your patients who are enrolled in VyndaLink by assisting with access and reimbursement requirements for VYNDAMAX. The Pfizer FAS is assigned to all of your VyndaLink patient cases and works closely with VyndaLink. The Pfizer FAS will provide updates to you about VYNDAMAX coverage and prior authorization requirements for your enrolled patients, and will inform you when a reimbursement or other action is needed for an enrolled patient. The Pfizer FAS can also answer any questions you have about VyndaLink or the process to obtain VYNDAMAX for your patients. To contact a Pfizer FAS in your area, reach out to your Pfizer representative or call VyndaLink to inquire.
What is a Pfizer Patient Access Coordinator (PAC)?
If a patient opts-in, the Pfizer PAC can provide information to help VYNDAMAX patients understand how their insurance may cover their medication and what the expected out-of-pocket costs may be. They can also provide information about the process to obtain VYNDAMAX from a specialty pharmacy. Your patients may still need to interact directly with VyndaLink, particularly if they are requesting financial assistance.